Mandi Baker, PhD is an Assistant Professor in the Faculty of Kinesiology and Recreation Management at the University of Manitoba. Mandi is a passionate researcher, professor/teacher, sociologist, author and storyteller. Mandi's research explores the emotional demands (emotional labour), people skills (Affective Abilities), and organisational contexts (power-relations) of people-centric service work. She explores these concepts in organized outdoor experiences, youth & community development, recreation and leisure contexts, and, more recently, in health service provision. Her work explores everyday work experiences through sociological concepts to offer fresh insights to ethical and sustainable leadership and education. More recently, Mandi’s work has delved into Diversity, Equity and Inclusion (DEI) practices within outdoor leisure.